Superior Flooring by Herwynen Sawmill

Herwynen Sawmill SUPERIOR FLOORING
Pre-finished Hardwood floor structural warranty

Every piece of HSL SUPERIOR FLOORING Hardwood floor material is subjected to many strict quality control inspections. HSL SUPERIOR FLOORING warrants to the original purchaser that it's product in its original manufactured and purchased condition will be free from milling defects for the lifetime of the floor. Damage, if any, sustained by the flooring material due to improper transportation, handling, storage, installation, excessive humidity, excessive dryness, over in-floor heating systems, substandard sub floors, crawl spaces and any other cause is not covered by this warranty.

Wear Layer Warranty

HSL SUPERIOR FLOORING warrants to the original purchaser that, under conditions which normally exist in a single family residence, the finish wear layer of our pre-finished hardwood flooring will not wear through or peel from the wood for twenty-five years with the time calculated from the date of purchase by the original purchaser.
This warranty is valid provided that regular maintenance as specified in this document is performed on a regular basis on the floor and the floor is properly installed. This warranty is available to the original purchaser of the product and is limited to the repair, refinishing, or replacement of the defective board or boards. If an acceptable resolution is not possible, HSL SUPERIOR FLOORING will refund the original purchase price of the defective floor on a pro rata basis which is based upon the proportion of the floor that is determined by HSL SUPERIOR FLOORING, acting reasonably, to be defective. This warranty will be null and void if any replacement or attempts to repair are conducted without the knowledge and approval of HSL SUPERIOR FLOORING. HSL SUPERIOR FLOORING will not be liable for any consequential or other additional damages beyond those stated above. This is the only warranty extended to the hardwood floor materials manufactured by HSL SUPERIOR FLOORING and all implied warranties including statutory warranties of any kind are expressly excluded.
SUPERIOR FLOORING recommends that cleats be used to install our hardwood floors. Bumps at the edge of the strip caused by a staple is not a manufacturing defect but directly related to the operation and use of the staple gun.v
HSL SUPERIOR FLOORING Hardwood floors must be installed over industry standard sub floors and underlayment which, as a minimum standard, must be 5/8" A.P.A. approved C.S.P/D.F.P. plywood C.O.F.I stamped, 23/32" or thicker O.S.B. underlay grade PS2-92, or 5/8" tongue and groove boards. No warranty is extended to any floor which uses particle board as a sub floor.

General Warranty Exclusions

This warranty does not extend to or cover scratches, indentations, damage by neglect or any other damage caused by improper handling, storage, installation, environmental extremes, improper maintenance, insufficient protection, misuse or improper alterations of the original manufactured product, water damage, fire, discoloration due to variations in the exposure to sunlight, furniture transfer marks on the floor, spiked heel shoes, pets, and insects. The damaged or otherwise unsatisfactory part of the floor which is subject to a claim under this warranty must not only be easily noticeable but cover at least 15% of the total floor area covered by the hardwood flooring in the application which is to be subject to a claim under this warranty. Checking and cracks caused by improper moisture control is not covered by this warranty as all wood floors will expand and contract with the change of seasons. Your warranty will not be valid if the hardwood floor is installed over a crawl space with an exposed earth floor, over radiant heat, or over an existing floor.
 

Claim Procedures

Claims are made first by contacting the dealer from whom the product has been purchased. If such dealer is not able to resolve the problem then the party making the claim must contact HSL Superior Flooring in writing at:

C/o Herwynen Saw Mill Ltd. R.R. #1,
Rockwood, Ontario
N0B 2K0 (519)
856-1180

HSL SUPERIOR FLOORING will take the action which may include refinishing, repairing, or replacing that portion of the floor for which the claim is accepted as valid. By making a claim against the warranty, the person claiming shall be deemed to acknowledge the right of HSL Superior Flooring to attend at the premises in which the floor is installed and remove any samples required to determine the cause of the condition concerning which the claim has been made. This warranty will be null and void in the event that the warranty card is not completed and returned within 30 days of the purchase date. The limitations on liability expressed in this document shall nevertheless apply to the relationship between the end user of this product and HSL Superior Flooring.